Refund policy
RETURNS & 90-NIGHT HOME TRIAL
Effective September 2, 2026
We want Aerelune to be judged where it matters: in the customer’s own bedroom. The following terms explain the 90-night home trial and other eligible returns.
1. Trial period
The 90-night home trial begins on the carrier-recorded delivery date. To request a trial return, the customer must email contact@aerelune.com before the end of the 90th night and receive a return authorization.
2. What the trial allows
Eligible bedding in the customer’s first Aerelune order may be opened, slept under, and laundered according to the sewn-in care label during the trial. Original retail packaging is not required.
The trial is limited to one eligible first order per customer, household, delivery address, and payment method. Repeat orders do not create a new used-product trial unless Aerelune expressly states otherwise in writing before purchase.
3. Condition of an eligible return
Returned items must be clean, completely dry, and packed securely. Normal household sleeping use and proper laundering during the trial are allowed.
The trial does not cover items with damage or contamination beyond normal trial use, including cuts, tears, burns, deliberate damage, heavy staining, persistent non-household odors, mold, infestation, pet chewing or claw damage, commercial use, use contrary to the product instructions, or damage caused by improper washing, drying, chemicals, or storage.
Aerelune does not restock used bedding as new.
4. Bundles and sets
For a refund of a Complete Sleep Set or Duo, all physical items included in that set must be returned. Under the recommended launch policy, every physical bedding item in the eligible first-order set may be tried normally during the 90-night period, provided every item meets the return-condition requirements above.
The digital guide does not need to be returned and does not reduce an otherwise eligible refund.
5. Return process
- Email contact@aerelune.com before the trial deadline.
- Include the order number, the items being returned, and a short reason for the return. The reason helps us improve and does not need to be positive for the return to qualify.
- Wait for a return authorization and packing instructions.
- Use the provided label and send the parcel within 14 calendar days after authorization.
Returns sent without authorization, to the legal business address, or to a different address may be delayed or refused when the parcel cannot be identified or received by the designated returns facility.
6. Return shipping
For eligible authorized returns from supported U.S. addresses, Aerelune provides a prepaid standard return label. No restocking fee is charged for an eligible trial return.
If a customer chooses an unauthorized carrier or upgraded return service, Aerelune is not responsible for that cost. Original expedited or optional shipping charges, if any were selected at checkout, are not refundable unless required by law or the return is caused by Aerelune’s error.
7. Refund timing and method
After the authorized return is received and inspected, Aerelune will email the customer with the decision. An approved refund includes the eligible product price and applicable sales tax paid, returned to the original payment method. Aerelune issues approved refunds within 7 business days after accepting the return. A bank or payment provider may take additional time to display the credit.
8. Damaged, defective, or incorrect items
For an item that arrives damaged or incorrect, contact contact@aerelune.com as soon as possible with the order number and clear photos. Manufacturing defects may also be covered by the Aerelune One-Year Limited Warranty below. These rights are separate from the 90-night trial.
9. Abuse and fraud
Aerelune may deny a return that contains a different product, is missing bundle items, involves falsified order information, shows deliberate damage, or otherwise constitutes fraud or abuse. This clause does not limit any non-waivable legal rights.
10. Contact
Return requests and questions: contact@aerelune.com.