Shipping policy

AERELUNE SHIPPING POLICY

SHIPPING DESTINATIONS

Aerelune currently ships to addresses in the United States.

SHIPPING COST

Standard tracked shipping is free for United States orders.

PROCESSING AND DELIVERY

Orders are normally processed within 1 to 3 business days. Estimated delivery after dispatch is 7 to 12 business days. Business days exclude weekends and public holidays.

These times are estimates, not guarantees. Delivery may take longer because of carrier delays, customs processing, severe weather, high-volume periods or an incomplete address. We will communicate material delays when we become aware of them.

TRACKING

When tracking is available, you will receive a shipping confirmation email with your tracking information. Tracking can take up to 72 hours to show its first update.

ADDRESS CHANGES

Please check your delivery address before submitting the order. Contact contact@aerelune.com as soon as possible if a correction is needed. We cannot guarantee an address can be changed after fulfillment begins.

DUTIES AND TAXES

Any sales tax collected by Shopify will be displayed at checkout. Any import duty or tax not collected at checkout remains the customer’s responsibility unless the checkout expressly states otherwise.

DELIVERY ISSUES

If tracking shows delivered but you cannot locate the parcel, check the delivery area and contact the carrier first. Then contact us at contact@aerelune.com with your order number. If a parcel is confirmed lost or arrives damaged, we will follow our Return & Refund Policy.

Merchant: LE NINIVIN CEDRIC, Entrepreneur individuel, SIREN 817 487 994, CHAZALET, 69490 ANCY, France. Phone: +33 7 71 52 89 64.