Terms of sale
AERELUNE TERMS OF SALE
Last updated: August 31, 2026
1. SELLER
Aerelune is operated by LE NINIVIN CEDRIC, Entrepreneur individuel, registered at CHAZALET, 69490 ANCY, France. SIREN: 817 487 994. SIRET: 817 487 994 00011. RCS: 817 487 994 R.C.S. Villefranche-Tarare. Email: contact@aerelune.com. Phone: +33 7 71 52 89 64.
2. PRODUCTS
The essential characteristics, size, color and price of each product are displayed on the product page. Product photographs are illustrative and screen settings can affect color. Aerelune is a comfort-product brand and does not sell medical devices. Product claims are limited to the descriptions displayed at the time of purchase.
3. PRICES AND TAXES
Prices for the United States market are displayed in U.S. dollars. Applicable sales tax and any other charge collected at checkout are shown before payment. Customs duties or import taxes not collected at checkout remain the customer’s responsibility unless checkout expressly states otherwise.
4. ORDER PROCESS
The customer selects the product, confirms the cart, provides delivery and billing information, reviews the total price and accepts these Terms of Sale before payment. An electronic order acknowledgement is sent after checkout. Aerelune may refuse or cancel an order in the event of suspected fraud, payment failure, incorrect information, a pricing error or product unavailability. Any payment collected for a cancelled order will be refunded.
5. PAYMENT
Payment is due when the order is placed and is processed through the payment methods displayed at checkout. Payment information is handled by Shopify and the selected payment provider. Aerelune does not receive full card details.
6. SHIPPING AND DELIVERY
Standard tracked shipping to the United States is free. Orders are normally processed within 1 to 3 business days. Estimated delivery after dispatch is 7 to 12 business days. Delivery estimates are not guarantees and may be affected by carriers, customs, weather, holidays or events outside our reasonable control. Full details appear in our Shipping Policy.
7. CANCELLATIONS, RETURNS AND REFUNDS
Orders may be cancelled before fulfillment begins. Eligible unused and unwashed products may be returned within 30 days after delivery after obtaining authorization from contact@aerelune.com. The customer pays change-of-mind return shipping. Aerelune covers the agreed solution for a confirmed defective, damaged or incorrect item. Full conditions appear in our Return & Refund Policy.
8. CONFORMITY AND WARRANTIES
Aerelune will provide products that conform to the accepted order. Nothing in these Terms excludes a statutory warranty or consumer right that cannot lawfully be excluded. Contact us promptly with the order number and supporting photos if a product is defective or does not match the order.
9. CUSTOMER RESPONSIBILITIES
The customer must provide accurate contact and delivery information and review the shipping address before payment. Aerelune is not responsible for delays or failed delivery caused by an incorrect address supplied by the customer, subject to mandatory law.
10. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Aerelune is not liable for indirect or consequential loss arising from use of the website or products. Nothing in these Terms limits liability that cannot legally be limited, including liability for fraud, intentional misconduct or mandatory consumer protections.
11. PERSONAL DATA
Personal information is processed for order fulfillment, customer service, fraud prevention and legal compliance as described in our Privacy Policy.
12. INTELLECTUAL PROPERTY
Aerelune website content, branding, photographs, graphics and text may not be reproduced or commercially used without prior written authorization, except as permitted by law.
13. FORCE MAJEURE
Aerelune is not responsible for delay or failure caused by events beyond its reasonable control, including carrier disruption, natural disaster, government action, war, epidemic, labor disruption or infrastructure failure.
14. GOVERNING LAW, COMPLAINTS AND CONSUMER MEDIATION
These Terms are governed by French law, without depriving a consumer of mandatory protections applicable in the consumer’s country of residence. The customer must first submit a written complaint to contact@aerelune.com so that the parties can attempt an amicable resolution. If the dispute remains unresolved, the consumer may refer the matter free of charge to Aerelune’s appointed consumer mediator: CM2C — Centre de la Médiation de la Consommation des Conciliateurs de Justice, 49 Rue de Ponthieu, 75008 Paris, France. A request may be submitted online at www.cm2c.net/comment-nous-saisir.php or by email to declarer-un-litige@cm2c.net.
15. CONTACT
Aerelune — LE NINIVIN CEDRIC, Entrepreneur individuel
CHAZALET, 69490 ANCY, France
Email: contact@aerelune.com
Phone: +33 7 71 52 89 64
SIREN: 817 487 994
SIRET: 817 487 994 00011
RCS: 817 487 994 R.C.S. Villefranche-Tarare