Effective September 2, 2026
This Limited Warranty is provided by LE NINIVIN CEDRIC, operating the Aerelune brand, Le Chazalet, 69490 Ancy, France (“Aerelune”), for eligible Aerelune bedding sold directly through the official Aerelune Shopify store to customers in the United States.
1. Warranty period and eligibility
This warranty applies to the original retail purchaser for one year beginning on the carrier-recorded delivery date. It is not transferable. Proof of purchase from the official Aerelune store is required. Product registration is not required.
2. What is covered
Aerelune warrants that the product will be free from manufacturing defects in materials and workmanship under normal household use and care during the warranty period.
Examples of potentially covered defects include:
- seams or stitching that open because of a manufacturing fault;
- binding that detaches because of a manufacturing fault;
- quilting or fill containment that fails because of a manufacturing fault;
- a material or construction fault present at delivery that prevents normal use.
Whether an issue is covered is determined from the order information, photographs or video, care history and, when reasonably necessary, inspection of the product.
3. What is not covered
This warranty does not cover:
- normal wear, aging, compression, wrinkling, minor pilling, fading or ordinary changes in appearance or feel;
- a customer’s subjective preference or a change in perceived cool-to-the-touch sensation that is not caused by a manufacturing defect;
- small color differences caused by screen settings, lighting, dye lots or photography;
- stains, spills, burns, cuts, snags, punctures, pet damage, infestation, mold, odors or other accidental or environmental damage;
- damage caused by misuse, abuse, commercial use, improper storage, alterations, unauthorized repairs, or laundering and drying contrary to the sewn-in care label;
- loss, theft or damage occurring after delivery that is not caused by a covered manufacturing defect;
- products bought from an unauthorized reseller or secondhand seller;
- digital products or promotional materials.
4. Warranty remedy
For an approved warranty claim, Aerelune will, at its option and without charge to the customer, repair the covered product, replace it with the same or a reasonably equivalent product, or refund the original product purchase price and applicable sales tax.
If a return is required for an approved U.S. claim, Aerelune will provide return instructions and a prepaid standard label. Do not send the product before receiving authorization.
A replacement product is covered for the remainder of the original warranty period or 90 days from delivery of the replacement, whichever is longer.
5. How to make a claim
Email contact@aerelune.com during the warranty period and include:
- the order number and purchaser name;
- a description of the issue and when it began;
- clear photographs or video showing the affected area and the full product;
- confirmation that the product was used and cared for according to the instructions.
Aerelune may request additional reasonable information or inspection before approving a claim. Failure to complete a product-registration card is never a condition of warranty coverage.
6. Legal rights
This Limited Warranty gives the purchaser specific legal rights, and the purchaser may also have other rights that vary by state. Nothing in this warranty excludes or limits rights that cannot lawfully be excluded or limited.
7. Contact and copy of warranty
Warranty service and questions: contact@aerelune.com.
Written requests for a free copy of this warranty may be mailed to: Aerelune / LE NINIVIN CEDRIC, Le Chazalet, 69490 Ancy, France.